Return Policy

📦 Return Period

We offer a 30-day return period starting from the date your order is delivered.

📝 Return Conditions

To qualify for a return, please ensure that:

• The product has not been used

• The item is returned in its original packaging

• All included accessories, manuals, or parts are sent back

• Products damaged due to improper use or mishandling are not eligible for return

🚚 Return Shipping

• If you receive a defective, damaged, or incorrect item, we will arrange or cover the return shipping.

• For returns due to change of mind or incorrect order placement, return shipping costs must be paid by the customer.

💰 Refund Process

Once the returned item is received and inspected, the refund will be issued to the original payment method used during purchase.

⏱ Refund timeline: Typically processed within 3–5 business days after return approval.

🔄 Exchanges

If you wish to exchange your product for another model or variant, please reach out to our support team.
Exchanges depend on product availability.

📧 How to Request a Return

To begin a return request, please email us at:

📩 smartpick14@gmail.com

Kindly include the following details:

• Full name

• Order ID

• Reason for return

• Clear images (if the product is damaged or faulty)

❌ Items Not Eligible for Return

• Gift cards or vouchers

• Products showing signs of misuse or intentional damage

• Clearance or heavily discounted items (returns may be considered on a case-by-case basis)